Volunteer Coordinator

Job Introduction

Permanent, Full time 35 Hours

Salary: £29,041 (UK), £31,598 For those living in London and surrounding counties

Home working, with occasional attendance at the London office (2 x a year)

Closing date for applications: 23^rd July 2024

Interviews will take place online via video conference – 31^st July 

About Us

Founded in 1997, GamCare is one of the leading providers of information, advice, and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

The Role 

Are you dedicated to making a difference in the lives of others and passionate about supporting volunteers? Join GamCare as a Volunteer Coordinator, where you'll play a key role in recruiting, training, and supporting our Online Support Volunteers. In this dynamic role, you'll ensure that volunteers receive the guidance, support, and development opportunities they need while also helping to deliver our new Online Peer Support Service. 

This is an exciting time to join GamCare as part of the Remote Services Team, as we look to enhance the volunteer opportunities and experience at GamCare. If you thrive in a supportive, community focused environment, we want to hear from you!

About You

As the successful candidate, you will need strong collaboration and communication skills to build effective working relationships with service users, volunteers, and colleagues within the Remote Services Team and across the wider organisation. You will need demonstrable experience in volunteer support or management, including recruiting, training, inducting, and supporting volunteers. You will have experience and confidence in handling safeguarding concerns when engaging with service users. 

Key Responsibilities

• Recruit, induct, and train volunteers to deliver support through various online channels, including the Forum, Chatrooms, and GamCare's Online Peer Support Service.
• Develop and follow processes to safeguard both service users and volunteers, complete assessment calls, and provide necessary interventions to ensure the safety and well-being of service users.
• Work collaboratively with internal and external groups to ensure services are co-produced, evidence-based, and meet the needs of service users.
• Facilitate regular check-ins, group supervisions, development days, and debriefs with volunteers to ensure their well-being and integration into the wider Online Services is achieved.
• Oversee weekly moderation of Chatroom and Forum spaces, ensure high standards of quality assurance, and address any systems issues promptly.
• Meet organisational KPIs and OKRs, support initiatives to recognise and retain volunteers, and contribute to the ongoing evaluation and development of service and volunteer opportunities.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service.
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support

This post is subject to a Standard DBS check.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.